Courtesy of a link off of Yahoo!Finance, I came across this rather remarkable (and potentially useful) piece of work that deserves wider distribution. Paul English has compiled a lengthy list of how to bypass the computer managed phone service and get to a person! I can't imagine what it took to do this, but here is his "IVR Cheat Sheet(tm)" (IVR stands for Interactive Voice Recovery) . He also has a much shorter list of several companies that he feels have outstanding customer service and deserve your business. Definitely worth a book mark.